Career Opportunities

Guest Services Representative-Front Desk Agent - Home2 Suites by Hilton Fernandina Beach

We are looking for a self motivated individual to join our Front Desk Team.  Applicants must be able to work independently and in a group setting.  Applicants must enjoy working around people and be able to problem solve.  This position does require flexibility between the 7am-3pm and 3pm-11pm shifts.  Holidays and Weekends are required.  Benefits are available for full time positions after 60 and 90 days of employment.  Previous hotel experience preferred but is not required.

Job Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

Job Details

Reference # 39938
Posted on 12 May 2022
Closes on
Location(s) Fernandina Beach, FL
Department Rooms & Reservations
Career level Hourly
Hours/Status Full-time (Hourly Regular)
More details (document)

Interstate Management & Investment Corp.
Surrey Court, Columbia, SC 29212
Phone: 803.772.2629
Fax: 803.772.3501
Email: info@imichotels.com